Error 0 –Error on
sending request
The distribution server for the location has not
been specified in Retail Scheduler.
Possible resolution
Modify the location by specifying the
distribution server for the location (Retail scheduler > Common forms
> Locations).
Error 4096 –Error
inserting in system tables
Retail Store Connect cannot write into the
incoming or outgoing message tables. The tables might be missing, the user that
the service is running as might not have read and write permissions on the
message database, or required fields in the tables could be wrong or missing.
Possible resolutions
Assign db_datareader and db_datawriter
permissions to the SQL login for the user that the Retail Store Connect service
runs as.
Error 4097 –Remote
connection dropped
The TCP/IP connection was terminated while Retail
Store Connect was forwarding a package, or the receiving Retail Store Connect
instance was shut down during the transfer.
Possible resolution
Restore the network connection. If the network
connection is slow or overloaded, consider increasing the TCP/IP timeout for
both Retail Store Connect instances. This is done in Retail Store Connect
Settings.
Error 4098
–Canceled because of send and receive size
The registered size of the package does not match
the actual size of the package. This is most likely caused by a transmission
failure. Retail Store Connect Technical Reference Troubleshooting 12 Possible resolution
Resend the package by running
the Retail Scheduler job again.
Error 4099 –Cannot
find new packet number
Retail Store Connect could not
assign a new package number to an incoming package. This is usually caused by
an incorrect message database configuration in Retail Store Connect Settings
for the receiving instance of Retail Store Connect.
Possible resolution
Confirm that the message
database is configured correctly and the Retail Store Connect user has the
required privileges.
Error 4100 –Cannot
instance a socket
The operating system could not
create a Windows TCP/IP socket. TCP/IP might not be installed or enabled on the
computer.
Possible resolution
Confirm that the TCP/IP protocol
is installed and enabled on the computer. For more information about enabling
TCP/IP, see "Enable remote connections in SQL Server and start the
server" in "Deploy Microsoft SQL Server" in the Deployment
and Installation Guide.
Error 4102
–HopCount has exceeded its maximum value
A package cannot be transferred
because the hop counter for the package has reached the maximum set in Retail
Store Connect Settings.
This error can occur when a
service name is incorrectly assigned to an IP address. It can also be caused by
an inconsistency between the distribution server name for a location and the
actual server name for the instance of Retail Store Connect.
Possible resolutions
Verify
the DNS registration of the server name or its entry in the Hosts files on all
computers involved.
Confirm that the distribution
server name for the location (Retail scheduler > Setup > Store
integration > Retail Store Connect profiles) matches the one in
Retail Store Connect Settings.
Error 8192 –Error
in processing request
An unhandled exception has
occurred while reading or writing to a database. This error is typically not
related to the database connection.
Possible resolutions
Check
the Event Log for more information. Because this error happened on the database
level, it is likely that the database has reported the cause of the error in
the Event Log.
Check for invalid or incorrect
field transfer setup in a subjob.
Retail Store Connect Technical
Reference Troubleshooting 13
Error 12288 –An
error occurred connecting to Retail Store Connect
The Data Client component of
Microsoft Dynamics AX 2009 cannot connect to Retail Store Connect. This error
occurs when the Retail Store Connect service is not running, when the Data
Client is trying to connect to a service that does not exist or does not have a
correct IP address associated with it, or when the Data Client is trying to
connect to Retail Store Connect on an invalid TCP/IP port.
Possible resolutions
Start
the Retail Store Connect service.
Confirm
that the Retail Store Connect service name has an IP address associated with
it. This can be checked from the command prompt by typing ping <Retail
Store Connect computer name>). If the service name does not respond to a
ping command, you must reconfigure your DNS server or Hosts file so that the service
name is associated with the correct IP address.
Verify
that the port numbers match in Retail Store Connect Settings and in the Retail
Store Connect profile.
Verify that IPsec (if enabled)
or the firewall is configured correctly. One way to verify this is to connect
to the Retail Store Connect port using telnet.
Error 12289 –The
connection string was empty
The connection string for the
location has not been provided.
Possible resolution
In Retail Scheduler, verify that
the database profile is configured correctly.
Error 12290 –Could
not log in
Retail Store Connect does not
have the necessary permissions to log on to the specified company.
Possible resolution
Grant access to the Microsoft
Dynamics AX user that is used by Retail Store Connect.
Error 12291
–Connection temporarily unavailable
All sessions (servers) that
Retail Store Connect is allowed to use are unavailable.
Possible resolution
Wait until Retail Store Connect
has released one of the sessions that it is using, or assign more sessions to
Retail Store Connect in Retail Store Connect Settings.
Error 12293
–Cannot load plugin dll
In most cases when this error
occurs, the plugin has been registered and the configuration is correct, but
the path to the plugin .dll file is invalid or the .dll file is missing.
Possible resolution
Uninstall and reinstall the
plugin to correct the registry setting.
Retail Store Connect Technical
Reference Troubleshooting 14
Remove the Retail Store Connect
server and then add it again.
Error 12294
–Plugin version not supported
This version of the plugin
cannot be used with this version of Retail Store Connect. In most cases, the
plugin requires a newer version of Retail Store Connect.
Possible resolutions
Upgrade
Retail Store Connect to the same version as the plugin.
Install the version of the
plugin that matches the version of Retail Store Connect.
Error 12295
–Waiting for a previous package
A previous package belonging to
the same JobID has not been processed successfully. Check the job status to
determine if the job is waiting or if there is a problem with the job.
Possible resolutions
Take
corrective action so that the package is processed successfully.
Cancel the job.
Error 12296 –Error
connecting to a database
Retail Store Connect cannot
connect to the database.
Possible resolutions
If the error occurs when Retail
Store Connect is trying to generate a package, the connection string for the
source database is probably incorrect. Correct the database or AOS profile
configuration, and then test the connection. If possible, test the connection
on the same computer that is running Retail Store Connect to confirm that all
hosts and services are configured correctly.
Error 12305 –Error
while sending package information
Error 12306 –Error
while transferring package
A connection has failed, or the
network is unstable.
Possible resolutions
Retry
the operation.
Check all connections.
Error 16384 –Error
writing file
Error 16385 –Error
creating file
Retail Store Connect cannot
write to the hard disk. The disk might be full, Retail Store Connect might not
have permissions to write to the working directory, or the path to the working
directory (as specified in Retail Store Connect Settings) might be incorrect.
Possible resolutions
Free some space on the disk.
Retail Store Connect Technical
Reference Troubleshooting 15
Confirm
that the process has the necessary permissions to write to the disk.
Confirm that the path to the
working directory is correct.
Error 16386 –Error
reading file
Retail Store Connect was trying
to read a file that does not exist.
Possible resolution
Re-create the file by running
the job again.
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